Whom to Call from Ameren
In the event of a power outage, please report the outage immediately!
- Call us at Ameren Missouri at 1-800-552-7583 immediately. Be sure to include a number where we may reach you for updates.
- Visit www.ameren.com to report an outage, check the status of an outage, check an outage map to view the status of power restoration throughout the state, and sign up for text alerts.
- Text REG to 40401, to register for text alerts, report an outage, estimated restoration times, and more.
- Downed wires can be covered in tree debris and hard to see. Stay away from brush and tall grass that could be hiding a downed power wire. Be sure to keep pets away as well. Report downed wires to 1-800-552-7583 immediately, and do not go near the wire.
- Please keep all pets inside or leashed in the yard so our crews can work safely and efficiently to restore power. Crews often have to walk through backyards to access downed equipment.
- Ameren Missouri's system is designed with redundancy - duplicate systems that function in case of an outage. In many cases, we can reroute power to restore customers' service while we continue to repair affected lines.
- Prepare your Emergency supply kit: emergency phone numbers, flashlight and fresh batteries, battery-powered radio, bottled water (1 gallon per person, per day, including pets), first aid kit, blankets, non-perishable food.
If the Power Goes Out
- Turn off lights and unplug appliances to prevent damage and overloading circuits once the power is restored.
- Keep faucets on at a drip to prevent pipes from freezing.
- Close doors to unused rooms in the house.
- Be cautious when using alternative heat sources and keep rooms properly ventilated.
- If using a generator, be sure to keep the unit outside the home.
- Ground fault circuit interrupters (GFCIs) for electrical outlets can help prevent injuries when installed in areas that may be affected by melting snow or ice. You can also purchase portable GFCIs for your emergency supply kit.
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