FAQs

Frequently Asked Questions

What do I need to do to apply for an Annual HEIGHTS membership?
You will need to have proof of residency (occupancy permit, unpaid utility bill, or current year’s personal property tax receipt), fill out the forms and pay with either cash, check or charge (MasterCard, Visa and Discover).
What do I need to prove residency?

Residents of Richmond Heights, Maplewood, or Brentwood will need a current photo ID along with one of the following: unpaid utility bill, last year's personal property tax receipt, or current occupancy permit. For a family membership an occupancy permit is required.

Who can use the facility?
The facility is available to all users, regardless of residency. You do not have to live in the city of Richmond Heights to use THE HEIGHTS.

Weekend non-resident policy: in order to better serve our members and residents, weekend admission will be restricted to residents and members of THE HEIGHTS. Members may sponsor one daily visitor per day. Guest must bring an ID, check in at the Front Desk and pay the daily rate.  All guests must be accompanied by a member.
Who receives resident rates?

Anyone who lives or owns property within the cities of Maplewood, Richmond Heights and Brentwood residents receive resident rates on memberships and programs. All members of THE HEIGHTS also receive member rates on programs except for day camp.

Do you offer scholarships?

Scholarships are offered to Richmond Heights and Maplewood residents. You must fill out an application and submit the required documents. The scholarship is for memberships or programs. The maximum amount awarded yearly is $225 for an individual or $340 for a family.

How do I contact van services to schedule a ride on the bus?

PARC offers free transportation to resident adults 55 and older and to disabled residents of Richmond Heights and Maplewood. Before you can use the service, you must complete a “Van Rider Information” sheet. Call (314) 655-3667 to request the form and an information packet. Or, download and complete the form here. For reservations, call (314) 655-3667 M-F between 8:30 a.m. and 5 p.m. at least one day before you need a ride. Service is not available on weekends. For more information on the places the PARC Van goes, take a look at this brochure.

Can I rent out the aquatic center for my group or family?

Absolutely. Simply call guest services at 314-645-1476 option 7 for assistance and they can help you.

What features are inside your aquatic center?

THE HEIGHTS Indoor Aquatic Center has 4 lap lanes, a lazy river, hot tub, sauna, steam room and a splash pad!
Learn more about the aquatic center here. See photos here.

Can I wait on the deck while my child swims?

Yes, however, if your child is under the age of 9, they must be directly supervised in the water by someone who is 16 years of age or older. Our lifeguards are not to directly supervise individual children.

Why can't my baby wear a disposable diaper in the water?

Disposable diapers are designed to absorb liquid and have been known to disintegrate and contaminate pool water. Swim diapers are acceptable and are typically for sale at both the indoor and outdoor pools.

What is the temperature of the pool water?

We strive to keep the temperature at 82 to accommodate lap swimmers, swim lessons, and open swim time. The temperature may seem to vary depending on outside air temperatures and body temperature.

Where is the Maplewood Family Aquatic Center located?

7550 Lohmeyer (directly behind Maplewood City Hall). View this map.

Does the City prune the trees behind my house under the power lines?
The utility companies generally have a utility easement in the area where their utility lines are located, whether it be above or below ground. The adjacent property owner is restricted in what is allowed within this easement (sheds, driveways, structures). Any vegetation (trees, shrubs, etc.) which are planted within this easement by the property owner are the property owners responsibility, as long as they do not interfere with the provision of the utility. At the point the vegetation becomes a safety risk, the utility company may prune, cut back and/or remove the vegetation. The City of Richmond Heights does not contract for or provide pruning of this vegetation or the trees on private property. If you notice a problem with trees or vegetation that has grown closer than 10’ of the utility lines, contact Ameren-UE at 1-800-552-7583.

Generally, it is a good rule of thumb to not plant trees or other vegetation which will grow up into utility lines and require ongoing pruning and maintenance. Learn more about proper tree planting and care here.
Can I plant trees in the area between the City street and sidewalk in front of my house?

The City of Richmond Heights currently provides planting and maintenance of trees located along city streets between the sidewalk and the street. If you would like to request a tree be planted or notice a problem with a tree within that area, please contact our City Forester at (314) 655-3656. Requests can be made anytime of the year but planting only occurs in April and November.  Planting of trees within the right of way is covered under Municipal Ordinance 255.140.

Can I prune or cut down a tree between the City street and sidewalk in front of my house?
No, City Street Trees and trees located on other City property are protected by Municipal Ordinance 255.110 and 255.150. If tree removal is for single family residential development of a single property, the property owner may request that the tree be removed. The City Forester will review the proposed plan and make recommendation for further action prior to work beginning. Municipal Ordinance 255.210 protects trees and shrubs located on public property and rights of way.
How can I help get more trees planted along city streets?

The City of Richmond Heights Park Operations Division accepts donations to our Street Tree Planting Fund for the planting and maintenance of trees located along city streets between the city street and the sidewalk. For further information about donating contact our City Forester at (314) 655-3656.

Do you still offer mulch or wood chips?

Unfortunately, we no longer offer this service as a new storage site was unable to be found.

How do I reserve a pavilion shelter or field?

Get information on our park rentals and fill out an online rental request here!  You can also contact our Rental Services Assistant at (314) 655-3652 for more information.

Do I have to pay the amount in full for a membership at THE HEIGHTS?

You can either pay the full amount in cash, check or charge or you can use our monthly debit program.

Are there any trail systems in Richmond Heights or partnering cities?
Yes, Brentwood's Memorial Park